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Terms and conditions of use

Welcome to Vipets.hk. To ensure a safe, enjoyable environment for all of our users, we have established our Terms of Use. They spell out what you can expect from us and what we expect from you. Please note that by accessing any area of Vipets.hk, you agree to be bound and to abide by these Terms of Use. We also strongly advise you to see our full privacy policy statement. Vipets.hk is owned and operated by VIPets Limited. Any reference in these Terms of Use to Vipets.hk shall include reference to VIPets Limited and their respective employees and agents.Compliance with lawsVIPets is a company incorporated under the laws of Hong Kong. We operate in Hong Kong and comply with all the laws and regulations of Hong Kong. All our products are in compliance with all the requirements and specifications under the laws of Hong Kong. We are not in a position to guarantee compliance with specific local requirements or specifications under the local jurisdictions of customers.We recommend delivery services for shipping of the products you ordered. However, should you prefer other delivery services or forwarders, you may contact us or make your own arrangement. Our products and shipment fees are denominated in HK dollars. All orders placed are transacted in HK dollars.

Order Terms

Our order terms are contained in the Help page under the sections headed Ordering and Shipping and Delivery. All orders are subject to these order terms in addition to these Terms of Use. We reserve the right to cancel the order, refund payments and decline delivery of goods to any customer at our sole discretion absolutely.

Use of forwarder

We recommend delivery services for shipping of the products you ordered. Your rights regarding the delivery of the products shall be governed by the terms and conditions of such a forwarder, which will be available for perusal upon request. By choosing the forwarder we recommend, you agree that we will appoint such a forwarder to handle all the aspects of the delivery on your behalf. We will not be responsible for any act or failure to act on the part of such a forwarder. We disclaim any liability whatsoever and you assume all risks and liabilities associated with its

Free shipping

In case you choose to use the forwarder that we recommended and your order reaches a particular Net Order Amount as specified in our Delivery page, we will pay the shipping fee to the forwarder on your behalf. Your order will be shipped by the shipping method specified for free.Our trademarks, service marks and copyright.

The following trademarks and service marks belong to VIPets Limited or its affiliates and all rights in them are reserved: VIPets. These and other VIPets graphics, logos, service marks and trademarks of VIPets Limited and its affiliates and subsidiaries may not be used without the prior written consent of VIPets Limited or its affiliates or subsidiaries. All other trademarks, product names, company names and logos appearing on VIPets are the property of their respective owners. All content on our site, including design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on VIPets, are the exclusive property of VIPets and are protected by Hong Kong and international copyright and other applicable intellectual property laws. All software used on our site is the property of VIPets or its software suppliers and is protected by Hong Kong and international copyright and other applicable intellectual property laws.Use of Site

This site may currently only be used as a shopping resource or to conduct on-line communications. You may not distribute or commercially exploit the site or any part of its content (whether by reproduction, retransmission, dissemination, sale, broadcast, circulation, republication, amendment, re-delivery using "framing" or similar technology or otherwise). Any use of the on-line communication features of this site may only be used for lawful purposes and you may not post or transmit any material which is objectionable (whether harmful, threatening or otherwise); VIPets reserves the right (but without the obligation or liability) to prohibit or
remove any such material.

Title of Products, Documents and Fees to Import

All title of products will be passed to customer when order is dispatched by VIPets. VIPets will deliver the products according to customer’s instructions.

By continuing with you order you agree to accept our Terms of Use.